Established in 1945, Bristol Tennessee Essential Services (BTES) and its 68 employees provide electric, internet, cable, and telephone services to over 33,000 customers. Over the past 70 years, BTES has won an array of notable awards, including the prestigious Baldrige National Quality Award in 2017. BTES’ mission to provide service to customers, employees, and the community that exceeds expectations is backed up by their key success factors: Safety, Reliability, and Financial.
A major contribution to BTES’ success and the success of their employees is rooted in their company-wide commitment to training and on-going learning, ensuring that all employees have the tools they need to provide safe, reliable, excellent service.
BTES has long used a digital system to train and certify their employees. When the system was discontinued at the end of 2014, Intellithought had the opportunity to design and develop a web-based training system to fit BTES’ needs.